Introduction

At Shine Zilla, we strive to provide the highest quality door-to-door car washing services. We understand that there may be instances where you are not completely satisfied with our service. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.

Conditions for Refunds

Refunds may be granted under the following conditions:

1. Missed Appointments: If our team fails to arrive at the scheduled appointment time without prior notice or rescheduling, you are entitled to a full refund.
2. Cancellation: If you cancel your appointment at least 24 hours in advance, you are eligible for a full refund. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

Refund Process

1. Initiating a Refund Request: To request a refund, please contact our customer service team at [Your Contact Email] or [Your Contact Phone Number]. Provide your name, appointment details, and the reason for your refund request.
2. Review and Approval: Once we receive your refund request, our team will review the details and contact you within 48 hours to discuss the issue. If the refund is approved, we will process it within the stated turnaround time.
3. Refund Turnaround Time: Approved refunds will be processed within 7-10 business days. The refund will be issued to the original method of payment used during the booking.

Partial Refunds

In some cases, partial refunds may be issued if only a portion of the service was unsatisfactory. This will be determined on a case-by-case basis during the review process.

Non-Refundable Services

Certain services may be non-refundable. These will be clearly indicated at the time of booking. Non-refundable services typically include:

1. Add-Ons and Extras: Additional services or upgrades added to the basic car wash package.
2. Promotional Services: Services purchased under special promotions or discounts.

Contact Us

If you have any questions or need assistance with a refund request, please contact our customer service team:

Shine Zilla Email: Shinezilla05@gmail.com Phone: +91-8195960039

By using our services, you agree to this Refund Policy. Thank you for choosing Shine Zilla!