Introduction

At Shine Zilla, we aim to provide prompt and efficient delivery of our door-to-door car washing services. This Shipping Policy outlines the terms and conditions regarding the scheduling and delivery of our services.

Service Delivery Locations

We currently offer door-to-door car washing services within [Specify Service Area, City – Chandigarh & Mohali]. If you are located outside of our service area, please contact us to discuss potential service options.

Delivery Timeline

1. Minimum Delivery Time: We strive to accommodate same-day service requests when possible. For same-day service, please ensure your booking is made before [Specify Time, e.g., “04:00 PM”].
2. Standard Delivery Time: For standard service bookings, appointments are typically scheduled within 5 hours from the time of booking, subject to availability.
3. Maximum Delivery Time: In rare cases where demand is high, the maximum delivery time for our services may extend up to 72 hours. We will communicate any delays promptly and work to accommodate your schedule.

Scheduling and Appointments

1. Appointment Confirmation: Once you book a service, you will receive a confirmation email or SMS with the scheduled date and time.
2. Rescheduling: If you need to reschedule your appointment, please contact us at least 24 hours before the scheduled time to avoid any rescheduling fees.

Service Delays

While we strive to meet all scheduled appointments, unforeseen circumstances such as traffic, weather conditions, or operational issues may cause delays. In the event of a delay, our team will notify you as soon as possible and work with you to reschedule at a convenient time.

Customer Responsibilities

1. Access to Vehicle: Ensure that our team has clear and unhindered access to your vehicle at the scheduled time.
2. Parking: Please provide a safe and legal parking space for our service team to perform the car wash.

Contact Us

If you have any questions or need assistance with scheduling or delivery of our services, please contact our customer service team:

Shine Zilla Email: Shinezilla05@gmail.com Phone: +91-8195960039

By using our services, you agree to this Shipping Policy. Thank you for choosing Shine Zilla!