Cancellation Policy

Introduction

At Shine Zilla, we understand that plans can change, and you may need to cancel or reschedule your door-to-door car washing appointment. This Cancellation Policy outlines the procedures and conditions for canceling or rescheduling your appointment.

Cancellation Conditions

  1. Advanced Notice: Cancellations made at least 12 hours before the scheduled appointment time are eligible for a full refund.
  2. Late Cancellations: Cancellations made less than 12 hours before the scheduled appointment time may be subject to a cancellation fee equivalent to 50% of the service cost.
  3. No Show: If our team arrives at the scheduled location and you are not available or have not canceled the appointment, a no-show fee equivalent to the full cost of the service will be charged.

Rescheduling Appointments

  1. Advanced Rescheduling: You may reschedule your appointment without any penalty if the request is made at least 12 hours before the original appointment time.
  2. Late Rescheduling: Rescheduling requests made less than 12 hours before the appointment may be subject to availability and a rescheduling fee.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us as soon as possible through one of the following methods:

  1. Email: Send an email to shinezilla05@gmail.com with your name, appointment details, and request to cancel or reschedule.
  2. Phone: Call our customer service team at [Your Contact Number] and provide your appointment details and request to cancel or reschedule.

Confirmation of Cancellation or Rescheduling

Once your cancellation or rescheduling request is processed, you will receive a confirmation email or SMS. Please keep this confirmation for your records.

Refund Process

If eligible, refunds for canceled appointments will be processed within 7-10 business days. The refund will be issued to the original method of payment used during booking.

Exceptional Circumstances

We understand that emergencies and unforeseen events can occur. In such cases, please contact us as soon as possible, and we will do our best to accommodate your situation without penalties.

Contact Us

If you have any questions or need assistance with cancellation or rescheduling, please contact our customer service team:

Shine Zilla Email: shinezilla05@gmail.com Phone: +91-8195960039

By booking our services, you agree to this Cancellation Policy. Thank you for choosing Shine Zilla!