Privacy Policy

Last updated: 10th September, 2024

Welcome to Shine Zilla’s Privacy Policy (“Privacy Policy” or “Policy”).

At Shine Zilla (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal data is handled with care. This Policy outlines how we collect, use, store, and disclose your personal information when you visit or use our website [www.shinezilla.in] (“Platform”) or engage with our services. Please read this Policy alongside our Terms and Conditions, which are available on our Platform.

By using the Platform and our services, you consent to the practices described in this Policy.

1. Background and Key Information
(a) How this Policy applies
This Policy applies to individuals (“you”) who access or use the Shine Zilla Platform. By accessing the Platform, you agree to the collection, use, and disclosure of your personal data as outlined in this Policy.

(b) Review and Updates
We regularly review and update this Privacy Policy. Please revisit it periodically to ensure you stay informed about how we protect your data. If your personal data changes, please notify us so we can update our records.

(c) Third-Party Services
Our Platform may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any data with them.

2. Personal Data We Collect
We collect the following types of personal data:

Contact Data: Name, email address, phone number, and physical address.
Identity Data: Username, profile picture, and gender.
Marketing and Communications Data: Preferences for receiving promotional communications, feedback, and survey responses.
Technical Data: IP address, browser type, device information, location data, and activity on our website or Platform.
Transaction Data: Information related to services booked, payment details, and transaction history.
Usage Data: How you interact with the Platform, including page views, clicks, and time spent.
3. How We Collect Personal Data
We collect personal data through:

(a) Direct Interactions: When you create an account, fill out a form, or communicate with us.
(b) Automated Technologies: Through cookies and other tracking technologies when you use our Platform.
(c) Third Parties: Data from analytics providers and service professionals.

4. How We Use Your Personal Data
We use your personal data for the following purposes:

To register you as a user and provide access to the Platform.
To process your transactions and payments.
To communicate with you about services, promotions, and updates.
To personalize your experience and improve our services.
To comply with legal obligations.
5. Cookies
We use cookies to enhance your experience on the Platform. Cookies help us remember your preferences and compile aggregate data about site traffic and interaction. You can control cookies through your browser settings, but disabling them may affect the functionality of the Platform.

6. Disclosure of Your Personal Data
We may share your personal data with:

Service providers: To help us operate the Platform, provide services, and process transactions.
Affiliates: Within Shine Zilla’s group for business purposes.
Legal and regulatory authorities: When required by law.
7. Your Rights
You have the right to:

Access your personal data and request corrections.
Opt-out of marketing communications at any time.
Request the deletion of your account and personal data by emailing us at amit@shinezilla.in.
8. Data Security
We implement appropriate security measures to protect your data from unauthorized access and use. You are responsible for keeping your login credentials confidential.

9. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

10. Business Transitions
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

11. User-Generated Content
Any content you post on the Platform (e.g., reviews, comments) may be visible to other users. You are responsible for the information you share publicly.

12. Updates to This Policy
We may update this Policy from time to time. If we make significant changes, we will notify you via email or through the Platform.

13. Contact Us
If you have any questions or concerns regarding this Policy, please contact us at:

Grievance Officer
Email: amit@shinezilla.in
Address: Shine Zilla, [Shop No. 29, Greenwood Residency, Kharar]
Phone: [+91-8195960039]